How to Apply KB2803821 Security Update for #FFXIV

Gildrein posted a guide to assist players in applying the hidden update for XP and Vista in order to view the starting cutscene on certain systems. I will link to the original threads but also copy the entire content here for posterity.


gildrein

How to Apply KB2803821 Security Update

In regards to the issue where the opening cut scene of the FINAL FANTASY XIV: A Realm Reborn (Windows ver.) will not play properly if the Windows update that took place on Jul. 11, 2013 was done on either Windows® Vista or Windows® XP, Microsoft has released the corrected version of the security update. Please refer to the following procedure to apply the update.

  • If the security update has been uninstalled:
    Please refer to the procedure on “How to Restore Hidden Updates” and “How to Insall Updates Manually” listed on the following pages. (or scroll below)
    Windows® XP
    Windows® Vista
  • If the security update is not uninstalled:
    Please download the security updates from the following pages and install it manually


How to Restore Hidden Updates(Windows® XP)

  1. Access Microsoft Update from the following URL:
    http://update.microsoft.com/microsoftupdate
  2. Click Custom button.
    xp_1
  3. Once the available updates are displayed, click Restore hidden updates placed on the left side of the page.

    xp_2

  4. From the list under Restore hidden updates, please select the updates you wish to install.

    xp_3

  5. Click Restore button.

    xp_4

How to Apply Security Updates Manually

  1. Access Microsoft Update from the following URL:
    http://update.microsoft.com/microsoftupdate
  2. Click Custom button.

    xp_5

  3. Once the available updates are displayed, make sure that “Security Update for Windows Media Player (KB2834904)” is included in the available updates and click Install Updates on the left side of the page.

    xp_6

  4. Click Review and install updates button.

How to Restore Hidden Updates (Windows® Vista)

  1. Click Start, click Control Panel, click Programs and Features, and then click View installed updates.

    vista_1

  2. Select the update you want to install.

    vista_2

  3. Click “Restore.”

    vista_3

  4. When the “User Account Control” dialog appears, click “Continue.”

    vista_4

How to Apply Security Updates Manually

  1. Click Start, click Control Panel, click Programs and Features, and then click Check for updates.

    vista_5

  2. Once the checking process is completed, click “View available updates.”

    vista_6

  3. After confirming that “Security Update for Microsoft Windows (KB2803821)” is included in the available updates, click “OK” button placed at the bottom of the window.

    vista_7

  4. When the “User Account Control” dialog appears, click “Continue.”

    vista_8

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